Store Policies
The Elephant Days Policies
THE ELEPHANT DAYS – PRIVACY POLICY, SHIPPING POLICY & RETURN POLICY
Website: www.theelephantdays.com
Email: theelephantdays@gmail.com
PRIVACY POLICY
Effective Date: 13-05-2026
At The Elephant Days (“we,” “our,” “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our brand.
By using our website, you agree to the practices described in this Privacy Policy.
1.WHO WE ARE
The Elephant Days is an India-based lifestyle and apparel brand that ships products to customers in India, the United States, and selected international markets.
If you have any questions about this Privacy Policy, you may contact us at:
Email: theelephantdays@gmail.com
Website: www.theelephantdays.com
2.INFORMATION WE COLLECT
Personal Information:
Name, Email address, Phone number, Shipping and billing address, Payment information, Purchase history
Technical Information:
IP address, Browser type and device information, Website usage and browsing behavior, Cookies and analytics data
3.HOW WE USE YOUR INFORMATION
We use your information to:
• Process and deliver orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and shopping experience
• Prevent fraud and unauthorized transactions
• Send marketing emails and promotions
We do not sell your personal information to third parties.
4.PAYMENT INFORMATION
Payments made on our website are processed through secure third-party payment providers.
The Elephant Days does not store your full credit card or debit card details on our servers.
5.COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to improve website functionality, analyze traffic, and personalize user experience.
6.INTERNATIONAL DATA TRANSFERS
As The Elephant Days operates internationally and serves customers in India and the United States, your information may be processed or stored in countries outside your location.
7.YOUR RIGHTS
You may request:
• Access to your personal data
• Correction of inaccurate information
• Deletion of your data
• Withdrawal from marketing communications
8.DATA SECURITY
We implement reasonable security measures to protect your personal information.
9.CHILDREN’S PRIVACY
Our website is not intended for children under the age of 13.
10.CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
SHIPPING POLICY
Effective Date: [Insert Date]
Thank you for shopping with The Elephant Days.
1.ORDER PROCESSING
All orders are processed within 2–5 business days unless otherwise stated.
2.SHIPPING TIMELINES
India Orders: Estimated delivery time: 5–7 business days after dispatch.
United States Orders: Estimated delivery time: 7–15 business days after dispatch.
International Orders: Delivery timelines vary depending on destination and customs clearance. Usually ships between 7-15 business days.
3.SHIPPING CHARGES
Shipping charges are calculated at checkout based on destination and package weight.
4.CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, or local charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
5.ORDER TRACKING
Once your order has been shipped, you will receive tracking details via email.
6.INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information.
7.LOST OR DELAYED SHIPMENTS
For shipment issues, contact: theelephantdays@gmail.com
RETURN & EXCHANGE POLICY
Effective Date: [Insert Date]
At The Elephant Days, we want you to love what you receive.
1.ELIGIBILITY FOR RETURNS
Returns or exchanges are accepted within:
• 7 days of delivery for India orders
• 14 days of delivery for U.S. and international orders
Items must be:
• Unused
• Unwashed
• In original condition
• With original tags and packaging
2.NON-RETURNABLE ITEMS
The following items are not eligible:
• Sale or discounted items
• Gift cards
• Customized products
3.DAMAGED OR INCORRECT ITEMS
Please contact us within 48 hours of delivery with:
• Order number
• Photos of the item and packaging
• Description of the issue
4.RETURN PROCESS
To initiate a return:
1. Email us at theelephantdays@gmail.com
2. Mention your order number and reason
3. Wait for approval and instructions
5.RETURN SHIPPING COSTS
India: Return shipping may be covered for damaged or incorrect products.
International: Customers are responsible for return shipping costs unless the item was damaged or incorrect.
6.REFUNDS
Approved refunds will be processed within 7–14 business days.
Original shipping charges are non-refundable.
7.EXCHANGES
Exchanges are subject to product availability.
8.CANCELLATIONS
Orders can only be cancelled before dispatch.
9.CONTACT US
The Elephant Days
Website: www.theelephantdays.com
Email: theelephantdays@gmail.com